1. FurnitureCenterNY.com, wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple policy with no restocking fees if order canceled on delivery or during the 7 days period after your purchase. In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items. Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at (800)-539-6209 if you’d like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
2. Before sending back an item, please contact us through our customer service to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer’s responsibility to file a claim for the damaged merchandise. Bedding, textiles and any item marked as “Special Order” are not returnable. Clearance items may not be returned or exchanged.
Because most of our items ship or go into production within a few days, we can only accept cancellations within 7 days from when your order was placed. If an item has already shipped within this 7 days period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All charges refunded to credit cards may be subject to 3% of balance surcharge. Custom and special orders are subject to a 35% restocking fee if returned or the order is canceled after seven days. All cancellation requests must be emailed to [email protected]